Shipping & Returns

30 Days Money Back Guaranteed & 90 days replacement policy !!!

  • Contact us for return authorization number and shipping instructions.
  • If you are not satisfied with our product for any reason, return it for a full purchase refund.
  • No restocking fees apply.
  • If any part requires repair during the first 30 days after receiving your air purifier, due to manufacturer defect, then Heaven Fresh will replace it with a new machine.
  • Contact us for return and shipping instructions. Or simply e-mail us at [email protected] and our Customer Service representative will make every effort to respond to your email within 24 hours.
  • Pack the product in its original box.
  • Include the products User Guide that came with your order
  • Label and ship the package, freight prepaid, to the address provided.
  • We do not accept COD!
  • The customer is responsible for return shipping cost.
  • We have a 90 days replacement policy.
  • Please e-mail us your shipment tracking number at [email protected] when you ship back the order (e.g UPS/USPS Tracking Number).

One Year Warranty !!!

All our products pass the strict tests prior to leaving an ISO9001 factory. Customers could, within 1 year from the date of purchase, enjoy limited repair and replacement. We will replace the product with one of equal or greater value.

Details :

  • Coverage commences upon the date of purchase and continues for the period indicated on your sales receipt.
  • Contact us for return and shipping instructions. Or simply e-mail us at [email protected] and our Customer Service representative will make every effort to respond to your email within 24 hours.
  • Pack the product in its original box.
  • Include the products User Guide that came with your order.
  • Label and ship the unit, freight prepaid, to the address provided.
  • We do not accept COD!
  • The customer is responsible for return shipping cost.
  • Not every item has a 1 year limited warranty.
  • We have a 90 days replacement policy.
  • Please e-mail us your shipment tracking number at [email protected] when you ship back the unit (e.g UPS/USPS Post Tracking Number).

Other condition :

The warranty does not cover::

  • All replacement parts including filters and UV lamps
  • Improper use or maintenance,
  • Improper dismantling, packing, and assembling,
  • An unauthorized operation, tampering, altering, modification not found in the instruction,
  • Random change of power source or voltage,
  • Accident or a natural disaster.

INSURANCE!

We use UPS/USPS for shipment. For our customer's satisfaction, we make sure that every order we ship is insured for more than the purchase price so that our customers can have a complete peace of mind once they are done placing an order from Heaven Fresh. If you find your unit damaged before opening when it arrives, please contact UPS/USPS directly. Also, please notify us as soon as possible.

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