Welcome to HeavenFresh

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Shipping & Returns

30 Days Money Back Guaranteed & 90 days replacement policy !!!

  • Contact us for return authorization number and shipping instructions.
  • If you are not satisfied with our product for any reason, return it for a full purchase refund.
  • No restocking fees apply.
  • If any part requires repair during the first 30 days after receiving your air purifier, due to manufacturer defect, then Heaven Fresh will replace it with a new machine.
  • Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.com and our Customer Service representative will make every effort to respond to your email within 24 hours.
  • Pack the product in its original box.
  • Include the products User Guide that came with your order
  • Label and ship the package, freight prepaid, to the address provided.
  • We do not accept COD !
  • Customer is responsible for return shipping cost.
  • We have a 90 days replacement policy.
  • Please e-mail us your shipment tracking number at sales@heavenfresh.com when you ship back the order (e.g UPS/USPS Tracking Number).


Three Full Year Warranty !!!

All our products pass the strict tests prior to leaving an ISO9001 factory. Customers could, within 3 years from the date of purchase, enjoy free repair and replacement. We will replace the product with one of equal or greater value, or reimburse you for replacement of the product.

Details :

  • Coverage commences upon the date of purchase and continues for the period indicated on your sales receipt.
  • Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.com and our Customer Service representative will make every effort to respond to your email within 24 hours.
  • Pack the product in its original box.
  • Include the products User Guide that came with your order.
  • Label and ship the unit, freight prepaid, to the address provided.
  • We do not accept COD !
  • Customer is responsible for return shipping cost.
  • Not every item has 3 years warranty.
  • We have a 90 days replacement policy.
  • Please e-mail us your shipment tracking number at sales@heavenfresh.com when you ship back the unit (e.g UPS/USPS Post Tracking Number).

Other condition :

The warranty does not cover the damages that resulted from:

  • Improper use or maintenance,
  • Improper dismantling, packing and assembling,
  • Unauthorized operation, tampering, altering, modification not found in the instruction,
  • Random change of power source or voltage,
  • Accident or natural disaster.

INSURANCE !

We use UPS/USPS for shipment. For our customers satisfaction, we make sure that every order we ship is insured for more than the purchase price so that our customers can have a complete peace of mind once they are done placing an order from Heaven Fresh. If you find your unit damaged before opening when it arrives, please contact UPS/USPS directly. Also, please notify us as soon as possible.