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GENERAL ENQUIRIES





1. GENERAL ENQUIRIES

  1. What is Ionic technology?
  2. What is the difference between air purifiers & ionic air purifiers?
  3. What Models of Purifiers do you carry?

2. RESPIRATORY PROBLEMS

  1. Asthma Problems
  2. Asthma or Allergies

3. PLACEMENT

  1. Air Purifier Placement
  2. Are these units for individual rooms or whole house operation
  3. Can these units be placed on electronic devices?
  4. Which ionizer is suitable for a car?

4. OZONE

  1. How much Ozone do these machines produce?
  2. Can we notice an Ozone Odor?
  3. The Ozone smell is bothering me, what can I do?
  4. Do these units come with any ozone guard?
  5. Is negative ions/ozone harmful?
  6. How long does the ozone odor last?
  7. Can ozone operation be disabled?
  

5. RESELLER/DEALER

  1. How can I find a Heaven Fresh Reseller in my Area?

6. PAYMENT

  1. Do you offer payment installments?
  2. Do all units use the same power source? / Power adapters?

7. LIFE SPAN

  1. How long do PINS or PLATES last?

8. PLACE OF MANUFACTURE

  1. Where are your Air Purifiers manufactured?

9. REFURBISHED UNITS

  1. Do you sell refurbished units?
  2. Where do Refurbished Units come from?
  3. Do refurbished units come with any Warranty?

10. PRIVACY POLICY

  1. Do we sell/give information to other marketers?

1. GENERAL ENQUIRIES

1.1 What is Ionic technology?

Ionic technology means generating large quantities of Negative ions and very minimal quantity of Ozone (only as a byproduct). By nature, nearly all the harmful contents (like pet dander, allergens, bacteria, virus, algae, fungus, molds, dust, fumes, smoke, smelly particles etc.) in the air are positively charged so what these negative ions do is that they attached themselves to these Positively charged particles, neutralize them by making them heavier and bulkier such that they won't cause any danger to your health. And since bad ions that computers and electric machine produces are positively charged, they are also treated and neutralized by health beneficial negative ions produced by the unit.

No, the UV light does not affect the darkness at night, you will able to see it only if it is facing you but still it does not affect the darkness.

1.2 What is the difference between air purifiers & ionic air purifiers?

Negative Ion generators are just another type of air purifiers that are available in the market. Ionic Purifiers do not require any filter. They purify air using Ionic technology which means; generating a large quantity of Negative Ions.

The Significant difference between HEPA and Ionic Purifiers is that the Ionic purifiers have uniquely designed dust collection plates which efficiently absorb airborne dust, pollen, mold spores, pet dander and cigarette smoke. These collection plates have the capability to capture smaller particles that HEPA filters simply can't handle.

In a filter-type purifier with a fan or blower, only air that goes through the filter can be cleaned. The tiniest particles airborne contaminant can flow through the filter. These tiny particulates can only be removed by ionization rather than HEPA filters. 80% of all airborne pollutants and contaminants are smaller than 0.1 microns! Heaven Fresh air purifier can effectively remove airborne pollutants and contaminants as small as 0.01 microns! The most effective HEPA filters can only get rid of particles greater than 0.3 microns.

By nature, nearly all the harmful contents (like pet dander, allergens, pesticides, bacteria, virus, algae, fungus, molds, dust, fumes, smoke, smelly particles etc.) in the air are positively charged so what these negative ions do is that they attached themselves to these Positively charged particles, neutralize them by making them heavier and bulkier such that they won't cause any danger to your health.

Negative ions cannot travel beyond the room where they originate, regardless of how powerful the ionizer is. This is due to the fact that they remain alive for only up to 30 seconds once created and utilizes the air stream inside the room to move around. Applicable area for a these units ranges from 120 sq. ft. to 650 Sq. ft.

Heaven Fresh Ionic Air Purifiers have the capability to produce up to 60,000,000 negative ions/cm³ with Ozone output of less than 0.05 ppm (Parts per Million) which is well within the EPA, WHO, FDA and OSHA standard.

These units consume very low power and runs on 12 V adapters. These units are solidly designed to run 24 hours straight. These units can be used both in the car and at home because of the dual power support (comes with both 12V home adapter and cigarette lighter adapter). These units can be run at HIGH setting or at LOW setting.

1.3 What Models of Purifiers do you carry?

Intelli-Pro HF 380
The multiple technologies HF 380 is equipped with advanced sensors which automatically monitor air quality. The built-in sensors detect the presence of dust, allergens, and odors. The unit offers 7 leading technologies covering virtually every pollutant….Ionizer (with relatively no ozone), HEPA filter, Activated carbon filter, Photo catalytic oxidation filter, Germicidal UV lamp, Dust collection grid and Washable pre-filter. With a powerful, quiet fan the purifier covers up to 650 ft².

HF 300C/D/E
MultiTech Air Purifier utilizes proven and industry leading technologies such as HEPA, Ionic and Germicidal UV Light to purify air. No other single air purifier offers more proven air purification technologies in one product. It covers 500 square feet. We have noticed increased public demands for these units due to heavy advertising for similar models from manufactures such as Oreck, Sharp and Mitsubishi.

HF 210
Featuring an unprecedented 25 ionizing pins, a significant boost in ionic power over its predecessor, HF 210. Comes with an independently-Controlled Fan that can be turned off. The redesigned collection plates are very easy to remove, clean and reinsert. Just twist the knob on the side and remove. Covers 500 square feet. HF 210's are available in 2 different colors.

HF 200
The popular, value priced HF 200 ionic air purifier is a proven, effective negative ion generator and utilizes advance corona discharge technology to create safer, healthier air in a room. This silent tabletop unit features 17 stainless steel ionic pins, removable dust collection plates, a high/low setting and runs on just 6 watts of power. HF 200 is available in Black Velvet or Oak finish. Covers up to 300 square feet.

HF 100
All Black & Black w/ Silver HF 100 - This compact model is ideally designed for smaller rooms like bedrooms and office cubicles of up to 160 Sq. feet. It utilizes a different technique to generate Negative Ions than its big brother, the HF 200 and is equipped with 4 ionic pins. HF 100's are available in Black Velvet.

HF 20
Suitable for bathroom, kitchen or corridor/closets because of the night light feature and direct plug-in to the wall socket. HF 20 is smaller in size than its big brother, HF 20 and produces lesser Negative Ions as well. Both are available Pearl White color.

HF 10
Refrigerator Air Purifier designed specifically for refrigerators and runs on batteries.

HF 60
Designed specifically for vehicles and comes with A 12 V car adapter.

HF 85
The personal, portable, lightweight HF 85 ionic air purifier is worn around the neck delivering clean, fresh air to the mouth and nose. This is the ideal travel companion for air travelers and operates on 4 AAA batteries (not included). The purifier also supplies moisture to the air with the help of a built-in humidifier. The total weight of the unit is just 110 grams making it truly portable. Available in Silver or Black finish.

HF 25
Ionic Pet Brush for pet lovers; eliminates problems like bad Odor and untidy hair. Comes in a sporty Yellow color.

2. RESPIRATORY PROBLEMS

2.1 Asthma Problems

We have received feedbacks from customers where these units helps them breath better. That is because Negative ions are known to purify the air from pollutants that can cause problems such as asthma and the end result is clean and breathable air.

As mentioned on our web site, ionic air purifiers purify air using Ionic technology: generating large quantities of Negative Ions and very minimal quantity of Active Oxygen (Ozone, O3), only as a byproduct. Uniquely designed dust collection plates efficiently absorb airborne dust, pollen, mold spores, pet dander and cigarette smoke. These collection plates have the capability to capture very small particles.

2.2 Asthma or Allergies

1. Individuals affected by respiratory problems such as asthma or allergies are the ones who most need the pure and fresh air provided by the Heaven Fresh ionizers. We therefore suggest putting the unit in the room where these individuals would spend most of their time.

2. For individuals who have chronic respiratory problems, we recommend that the unit be set at low at night time, if the ionizer is in the bedroom, since respiratory activities differ in sleep

3. PLACEMENT

3.1 Air Purifier Placement

Placement - General rules of thumb include:
  • Elevated Location. Optimal elevation is 5 feet or more off the ground, although it is not absolutely necessary to place the unit high off the ground.
  • Air Flow. If you can place the unit near a source of air flow for the room or area, such as by a fan or supply vent, the negative ions will be distributed more effectively.
  • Open Area. Place the unit where its output will achieve more effective distribution.
  • Centralized Location. The more this air ionizer is centrally located, the more area it can cover. Placing it in a corner or against a wall will typically suffice for most rooms though.
  • Near Source of Pollution. The closer the unit is placed to a source of pollution, the more effective it would be.

3.2 Are these units for individual rooms or whole house operation

Yes, Heaven Fresh air purifiers are best suited for individual rooms since we sell either ionic or multi-tech units with both ionic and HEPA options, and these technologies works well for a confined space. Negative ions can only last 27 -30 seconds so this is where the area limitation comes from. Negative ions cannot travel beyond the room where they originate, regardless of how powerful the ionizer is. This is due to the fact that they remain alive for only up to 30 seconds once created and utilizes the air stream inside the room to move around. And on the other hand for a HEPA machine to cover a large area, the fan and the motor has to be big as well and that could cause noise and power consumption issues. A whole house system does not perform optimally due to potential problems with the duct systems such as leakage or blocked vents.

3.3 Can these units be placed on electronic devices?

It is not recommended to put these units on top of a device such as TV screen or computer simply because of abundance of positively charged ions generated by these types of devices. Ionic air purifiers should be placed at least 3 feet away from these devices.

3.4 Which ionizer is suitable for a car?

Most of our ionic air purifier models such as the HF 210, HF 200 and HF 100 can be used in a car because of its dual power support (these units comes with both 12VAC home adapter and a 12VDC cigarette lighter adapter). But in most cases these units could be too big for a car. We do carry vehicle ionic air purifiers such as the HF-60 which is specifically designed for vehicle use.

4. OZONE

4.1 How much Ozone do these machines produce?

Active Oxygen (Ozone, O3) is produced as a result of the ionization process. And the units such as the HF 210 or the HF 200 produces 0.015 - 0.05 ppm (Parts per Million) of ozone as part of the ionization process, and produces 1 Million Negative ions per CC. This minute quantity of Ozone (O3) is well within the EPA, WHO, FDA and OSHA standard which is 0.05 to 1.0 ppm. For reference, Ozone amount measured in forest air is in the range of 0.01 to 0.02 ppm and under no study it shows that forest air is bad for your health.

4.2 Can we notice an Ozone Odor?

Yes you can notice an ozone smell since the unit produce around 0.04 - 0.05 ppm (Parts per Million) of ozone as part of the ionization process, and produces Millions of Negative ions per CC. This minute quantity of ozone is well within the EPA, WHO, FDA and OSHA standard. For reference, ozone amount measured in forest air is in the range of 0.01 to 0.02 ppm.

After using the units for few weeks, you would notice the Odor getting neutralize significantly. And after that initial period, you can experience that Odor only if you get very close to the unit.

4.3 The Ozone smell is bothering me, what can I do?

If the Odor is bothering you, there are few things you can do: First, make sure that the room is properly ventilated. That way you don't have a buildup of Ozone in one particular area. Secondly you can try running the units at Low setting which will significantly reduce the production of Ozone (as well as Negative ions). Since at Low setting, the unit will run intermittently: On for 3 minutes and off for 2. We recommend running these units in Low setting if you are using these in small size rooms such as bedrooms since Negative Ions has the tendency to keep people alert and active because of extra oxygen in the air, and that you probably not need at night!

4.4 Do these units come with any ozone guard?

No, our units do not come with any ozone guard the reason they do not require any Ozone Guard is since the Ozone production is very minimal, 0.015 - 0.04 ppm (Parts per Million). Forest air contains Ozone levels of 0.02 ppm and under no study it shows that forest air is bad for your health.

4.5 Is negative ions/ozone harmful?

We have not heard of any research that says negative ions can have any harmful effects. All the research articles are consistently pointing toward lack of negative ions in indoor air.

Our Heaven Fresh Air Purifier has the capability to produce Millions of negative ions/cm³ at the tip of the unit which falls down to few thousands once they spread all over the room.

4.6 How long does the ozone odor last?

Initially the unit has to produce larger than usual negative ions since it finds the air polluted. So as a result of this initial large production of negative ions, higher amount of ozone as a byproduct do gets produced. Once the air gets cleaned, the production of both the negative ions as well as the ozone gets reduced.

4.7 Can ozone operation be disabled?

No the production of ozone cannot be completely disabled. You can minimize the production of Ozone by running the units at Low setting which will significantly reduce the production of Ozone (as well as Negative ions). Since at Low setting, the unit will run intermittently: On for 3 minutes and off for 2. We recommend running these units in Low setting if you are using these in small size rooms such as bedrooms.

5. RESELLER/DEALER

5.1 How can I find a Heaven Fresh Reseller in my Area?

For local distributor, you can visit our web site and click on the Dealer locater icon. If we have a distributor in your area, then the information can be found on that page. Just few things about buying from our distributors: They may not carry all the items available at our online store. So it is always good to call before paying a visit to any of our distributor and check the availability of the desired product.

The 30 day money back guarantee is an exclusive offer to our customer who buys directly from Heaven Fresh. This offer may or may not be supported by our distributors.

3 years warranty will still apply whether you buy the products directly from us or from any of our distributors. But you still have to go through your distributor whom you purchased the item originally to take advantage of the warranty service.

6. PAYMENT

6.1 Do you offer payment installments?

We apologize but we do not accept payment installments. Accepted payment options are VISA, MasterCard, checks and Money order.
You can also pay us by other secure methods such as: Pay Pal or Email money transfer.
You can send payment to the following email address: sales@heavenfresh.co.uk

If paying via checks or money order, please make that payable to "Heaven Fresh USA" and mail to the following address:
C/O Speed Global Services
2299 Kenmore Ave.
Buffalo NY 14207

Your order will be processed as soon as the funds are cleared. We ship via Canada Post expedited service with delivery confirmation and insurance. It usually takes 3-5 business days for delivery.

To place an order, you have a few options:
1) You can log in to our web site by creating an account.
2) You can also place an order by calling our toll-free number listed below and one of our customer support representative can do that and will answer any questions that you might have.

6.2 Do all units use the same power source? / Power adapters?

Our MultiTech series air purifiers (HF 300C/D and HF 380), consumes very low power and comes with a shielded cord that goes into 110 V outlet. These units are solidly designed to run 24 hours straight and produce minimal noise even at high setting. These units have been awarded ETL certification (an alternative to UL and CSA) for product safety compliance.

Our Ionic air purifier units (HF 210, HF 200 and HF 100) run on 12 VDC and can be used both in the car and at home because of its dual power support (the unit comes with both 12V home adapter and cigarette lighter adapter).

7. LIFE SPAN

7.1 How long do PINS or PLATES last?

Both the stainless steel pins and the collection plate carry a lifespan of more than 3 years. The lifespan is dependent on how the units were maintained and whether the unit has been used continuously and at what speed.

8. PLACE OF MANUFACTURE

8.1 Where are your Air Purifiers manufactured?

Heaven Fresh air purification products are manufactured in an ISO9001 facility in China. These products comply with both European regulations (CE) and North American regulations (UL and CSA).

9. REFURBISHED UNITS

9.1 Do you sell refurbished units?

Yes we do sell refurbished units which are mostly 30 - 40% off the regular price of new units.

9.2 Where do Refurbished Units come from?

Our refurbished units are basically returns from TSC customers simply because sometime they bought while watching the show on TV without doing any research or sometime without understanding the technology at all. We received very few returns (less than 1%) from our customers. We test these return units at our facility and install brand new replacement parts such as collection plates or filters and UV lamps before stamping these units as refurbished unit. (See "Warranty" section to find out what is offered for refurbished units) **30 Days Money Back Guaranteed policy DOES NOT apply to refurbished units. **

For detailed information about the availability of any particular refurbished model, please visit our web site, www.heavenfresh.co.uk.

9.3 Do refurbished units come with any Warranty?

Yes, all of our refurbished units have been tested at our facility prior to shipping and we do offer warranty service. Unlike the brand new units, we offer only 1 Year Warranty (parts and labor) on larger models such as the NaturoPure HF 380 and HF 300 series and the HF 210UV. On the other hand all smaller refurbished units such as the HF 200, HF 100, and HF 20 carry 6 months warranty.

**30 Days Money Back Guaranteed policy DOES NOT apply to refurbished units. **

10. PRIVACY POLICY

10.1 Do we sell/give information to other marketers?

We DO NOT sell/ give information to other marketers. Your information is strictly used for order processing purpose. Please read our privacy policy at our website. If you have any other questions, please feel free to contact us.