All HeavenFresh units are available for next working day delivery to locations across the UK mainland unless the site says that the item is out of stock. Deliveries to the far north of Scotland take two days. Our delivery service is run by DPD, one of the largest carriers in Europe. Their service provides our customers with a one hour window for delivery so that you do not have to wait in all day, just for one hour. Customers cannot select the one hour window, the delivery window will be emailed to you by DPD on the morning of delivery.
If the one hour window or the day is not convenient for you there is an option on the email that comes from DPD which allows you to select another day. If DPD tries and deliver to you and you are out, they will try and deliver to a neighbor rather than call again another day. If that is not possible then the driver will re-deliver to you the next working day.
DPD will give you a tracking number so you will be able to follow the progress of your delivery on-line via www.dpd.co.uk.
For more information please follow this link to the DPD website.
For larger orders (typically 30Kgs upwards) are delivered via a palletized service to ensure that they arrive in perfect condition. This type of service is again, in general, a next day service but it does not provide the one hour window.
All other products have different delivery services based on their availability and the service level will be stated on the product page.
Customers in Northern Ireland, Isle of Man, and the Channel Islands will receive their delivery within two days. Customers in the Channel Islands will not be charged VAT when they checkout. There is a surcharge for delivery over water and this will be applied at the checkout.